FAQs

Have questions about our products, shipping, or quality verification? Find quick answers to our most frequently asked questions below.

Product & Quality

How do I verify the purity of my products?

Every single batch of our peptides and supplements undergoes third-party testing by independent ISO-accredited laboratories. The Certificates of Analysis (COAs) showing purity and identity are uploaded directly to the respective product pages.

How should peptides be stored?

Unreconstituted (dry lyophilized) peptides should be stored in a cool, dark, and dry place. Once reconstituted, vials must be kept refrigerated at temperatures between 2°C and 8°C to maintain stability.

Shipping & Delivery

Which countries do you ship to?

We ship internationally, with specialized express shipping channels to Egypt, Oman, Jordan, and the United Arab Emirates (UAE).

How long does delivery take?

All orders shipped to Egypt, Oman, Jordan, and UAE are dispatched via expedited shipping and are delivered within 2 working days.

Are packages shipped in temperature-controlled packaging?

Yes. Temperature-sensitive items are shipped in insulated boxes with cold gel packs to preserve product integrity during transit.

Orders & Payments

What payment options are available?

We support secure online credit/debit card payments (integrated via Paymob), mobile wallets, and other convenient checkout methods available at checkout.